Distinct Picks (“we,” “our,” “us”) runs Emeraldenvy to deliver effortless style right to you. We believe fashion should be as easy to access as users (“you,” “your”) desire it. Our commitment is to deliver every piece with the same finesse and elegance that defines our collection. Each order is carefully processed to maintain quality and ensure a smooth shopping journey. This policy outlines how we handle shipping, so you’re always informed. By making a purchase, you agree to these terms, allowing us to provide a hassle-free delivery experience.  

Expanding Fashion Across India  

Your wardrobe refresh is never out of reach. Our shipping services extend across India. Whether you reside in a bustling metro or a serene town, we ensure that your style choices are delivered with care. Currently, we do not offer international shipping, but we are actively working on expanding our reach. Stay connected with us for updates regarding extended delivery locations.  

Processing & Packaging – Behind the Scenes    
 

• Swift Order Preparation: Orders are readied for dispatch within 1-2 business days post-confirmation.    
   
• Protective Packaging: Every item is packed securely to maintain its condition and prevent damage.    
   
• Non-Processing Days: Orders are not processed on weekends or public holidays.    
   
• Shipping Confirmation: A notification email is sent when your package is on the way.    
   
• Reliable Delivery Partners: We collaborate with trusted courier services for timely shipments.    
   
• Special Cases: Additional verification may be required for some orders, potentially affecting processing time.    
   
• Dedicated Customer Support: Have a shipping-related query? Our team is here to assist.  

Delivery Timelines – What to Expect  

Standard shipping generally takes 3-8 business days, depending on your location. Our logistics partners work diligently to ensure prompt and secure deliveries. While we strive to meet the estimated timeline, certain factors beyond our control may cause delays. Should any unexpected issue arise, our customer support team is available to provide updates and resolve concerns.  

Missed a Delivery? Here's What Happens Next  

If an order isn’t delivered on the first attempt, we ensure additional efforts to get it to you.  

• The courier makes up to two more attempts to complete the delivery.    
   
• If all attempts are unsuccessful, the package is returned to our facility.    
   
• A re-dispatch request can be placed, though additional shipping charges may apply.    
   
• To avoid missed deliveries, ensure someone is available to receive the package.    
   
• Providing accurate shipping details minimizes delivery disruptions.  

Need to make changes to your shipping details? Get in touch with our support team at the earliest.  

Damaged or Lost Packages? We've Got You Covered  

We take every precaution to ensure your order reaches you in pristine condition. However, if your package arrives damaged, notify us within 48 hours along with images for verification.  

• After review, we will either arrange a replacement or initiate a refund, based on the circumstances.    
   
• If a shipment is lost in transit, we coordinate with our courier partners for resolution.    
   
• Our packaging methods are designed to reduce risks and ensure safe delivery.    
   
• Customer satisfaction is our priority, and we strive to handle claims efficiently.  

Extra Care for Premium & Delicate Items  

Certain apparel, such as delicate fabrics, oversized items, and luxury designs require additional protection.  

• Product pages include handling instructions to help you understand special care requirements.    
   
• Our logistics team ensures these items are securely packed for added safety.    
   
• If your purchase requires special handling, we will communicate the details upfront.    
   
• Should you have any queries regarding premium product shipments, our team is ready to assist.  

Have Questions? We’re Here to Help  

Need assistance with shipping details? Reach out to us at distinctpicks13@gmail.com, and our support team will guide you. We are committed to ensuring a smooth and enjoyable shopping experience, bringing fashion to your doorstep with elegance and precision.