Distinct Picks (“we,” “our,” “us”) operates Emeraldenvy to deliver sophisticated fashion for those who value effortless elegance. If users (“you,” “your”) receive a damaged or defective item, we are dedicated to resolving the issue. While we ensure the highest standards of quality through rigorous checks, we understand that sometimes returns or exchanges are necessary. If an item arrives damaged or defective, don’t worry, we’re here to assist you. Contact our customer support team within 48 hours of receiving your order, and we’ll work to resolve the issue. Our goal is to offer a smooth, stress-free experience so you can shop with complete confidence. 

Returns & Exchanges: Simple, Fair, and Fast 
 

• Initiate Swiftly: To return an item, inform us within 48 hours of delivery. 
   
• Condition Matters: Ensure the item is unworn, unused, and in its original packaging with tags intact. 
   
• Wrong Product? If the wrong item is sent, we will either replace it or offer a refund. 
   
• Support at Every Step: Our customer service team will guide you through the entire return or exchange process. 
   
• Processing Time: Once approved, returns and exchanges are completed within 5-7 business days. 
   
• Quality Check: Every returned product is carefully inspected before a decision is made. 
   
• Resolution Priority: We prioritize efficient handling of returns to make your shopping experience easier. 

Products Not Eligible for Returns 

Certain items, due to hygiene and customization reasons, cannot be returned. For your convenience, we clearly indicate non-returnable items on the product pages. 

• Hygiene Concerns: Products such as innerwear, swimwear, and socks are non-returnable for hygiene reasons. 
   
• Custom Orders: Personalized or monogrammed items cannot be returned unless faulty. 
   
• Final Sale: Any items marked as “Final Sale” or purchased on discount are not eligible for return. 
   
• Used or Altered Goods: Products showing signs of wear, washing, or modification cannot be returned. 

Return Shipping Costs: Who Covers What? 
 

• Our Responsibility: If the item is defective or incorrect, we will cover return shipping costs. 
   
• Customer’s Responsibility: If the return is due to personal preference, the shipping fees are to be borne by you. 
   

 For a smooth return experience: 

• Use a reliable courier service for returns. 
   
• Pack the item securely to prevent damage during transit. 
   
• For defective products, we will provide clear instructions, and there will be no return cost to you. 

Refund Process: Transparent and Timely 
 

• Initiation: Once the returned item is received and checked, we begin the refund process immediately. 
   
• Inspection: All returned products undergo a careful inspection before approval for a refund. 
   
• Fast Processing: Refunds are completed within 5-7 business days of verification. 
   
• Method of Refund: The refunded amount will be credited to the original payment method used. 
   
• Confirmation Notification: A confirmation email will be sent once your refund is processed. 
   
• Clear & Fair: We ensure that every refund is handled transparently and equitably. 

Need Help? Our Support Team Is Here 

We know returns and refunds can be confusing, but our dedicated customer support team is always available to assist you. Whether you have questions about eligibility, the status of your refund, or any other inquiry, don’t hesitate to get in touch. Reach out to us at distinctpicks13@gmail.com, and we’ll make sure your concerns are addressed promptly and professionally.